1. Order Cancellation:
a. General Policy: Mustafeez Private Limited understands that circumstances may arise where you need to cancel an order. We strive to accommodate cancellations to the best of our ability.
b. Cancellation Window: You may request order cancellation within or before shipment from the time of placing the order. After this window, we may have already processed your order for shipping and may not be able to cancel it.
2. Refunds:
a. Refund Eligibility: Refunds are subject to the specific product or service purchased and are at the discretion of Mustafeez Private Limited. Refund eligibility may vary based on the category of the product or service.
b. Refund Requests: To request a refund, please contact our customer support team at refunds@mustafeez.com. Provide the necessary details such as order number, reason for refund, and any supporting documentation.
c. Refund Processing: Once we receive your refund request, we will assess it on a case-by-case basis. If eligible, we will process the refund within 3 days from the approval of the request. The refund will be issued through the original payment method used during the purchase.
d. Non-Refundable Items: Certain items may not be eligible for refunds, such as digital downloads, perishable goods, or customized products. Please refer to the product description or contact our customer support for clarification.
3. Return Shipping:
a. Return Shipping Costs: If you are eligible for a refund and need to return the product, you may be responsible for the return shipping costs unless the return is due to a mistake on our part, You can return the product within 7 days of delivery
b. Return Instructions: Our customer support team will guide you through the return process, including providing you with return shipping instructions and any necessary return labels.
4. Damaged or Defective Products:
a. Reporting Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support immediately. Provide details about the issue and include supporting evidence such as photographs if possible.
b. Return or Replacement: Depending on the nature of the damage or defect, we may offer a return for a refund or a replacement of the product at no additional cost to you.
5. Changes to Cancellation/Refunds Policy:
Mustafeez Private Limited reserves the right to modify or update this Cancellation/Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
6. Contact Information:
If you have any questions or concerns regarding our Cancellation/Refunds Policy, please reach out to our customer support team at care@mustafeez.com.
Please note that this Cancellation/Refunds Policy is provided as a general guideline and specific terms and conditions may apply based on the product or service purchased. We recommend reviewing the individual product descriptions or contacting our customer support for detailed information regarding cancellations and refunds for specific items.
By using our services and making a purchase, you acknowledge that you have read, understood, and agreed to this Cancellation/Refunds Policy.
Mustafeez Private Limited
HEAD OFFICE : D931, 2ND FLOOR, NEW FREINDS COLONY , NEAR SURYA HOTEL, OKHLA, DELHI SOUTH, 110025 BRANCH OFFICE : M193, 3RD FLOOR, PREM NAGAR, LAL BAHADUR SHASTRI MARG, SION RAILWAY STATION (W), SION, MUMBAI-400022
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